Privacy Policy

1. Introduction & Enterprise Background

Ceylon Travel Group (ceylontravelgroup.com) is the dedicated inbound consumer travel portal operating under our registered Sri Lankan travel enterprise (Ceylon Travels / Ceylon Travel and Health, ceylontp.com). We are committed to protecting your personal information and ensuring total transparency in all our operations.

2. Information We Collect

When you submit an inquiry, request a customized holiday package itinerary, or contact our travel specialists, we may collect:

• Contact Details: Your full name, email address, phone/WhatsApp number, and country of residence.
• Travel Preferences: Travel dates, group size, accommodation tier preferences, desired destinations, and special requirements (dietary, mobility, special celebrations).
• Technical Usage: IP address, browser type, and anonymous analytics data collected via standard cookies to improve user experience.

3. How We Use Your Information

We use the personal information you provide strictly for legitimate travel planning and operational purposes:

• Designing, customizing, and pricing your private Sri Lanka tour itinerary.
• Communicating directly with you via email, phone, or WhatsApp regarding your holiday inquiries and booking arrangements.
• Coordinating with certified partner hotels, licensed chauffeur-guides, and local activity operators essential to executing your booked itinerary.
• Providing 24/7 in-country concierge and safety support during your stay in Sri Lanka.

4. We Never Sell Your Data

We strictly uphold a zero-compromise privacy commitment: we do not sell, rent, trade, or monetize your personal data to any third-party marketers or advertisers. Your information is solely utilized to organize your requested holiday services.

5. Data Security & Retention

All communications and form submissions across our website are secured using SSL/TLS 256-bit encryption. We retain inquiry and booking details only for as long as necessary to fulfill your travel services and comply with statutory accounting and legal obligations in Sri Lanka.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your inquiry records at any time by contacting our data protection coordinator.

7. Contact Information

If you have questions regarding this Privacy Policy, please contact our team: